About US / FAQ

 

Where is Cartoon Acid Studios located?
Cartoon Acid’s home studio is based out of Edmonton, AB.

How can I contact you?
You can contact us using this link.

What currency are your prices in?
Since we are a global company we process in US dollars for all orders.

Which payment methods are accepted?
We currently accept Paypal as our method of payment.

How long does it take to process my order?
Processing and packaging takes 1-2 business days from the initial order date. Shipping time within Canada will take 3-7 business days. US and International orders may take 7-21 business days (It may take longer depending upon customs clearance).

Please note: We are not responsible for any custom fees you may incur. Please contact the custom office in your country to find out what charges may apply.

Do you accept returns or exchanges?
Each handcrafted item is thoroughly inspected and packaged with care and as such Returns are not accepted.

However, we accept exchanges only if a product arrives damaged. Please notify us upon receipt. No exchanges will be accepted beyond 10 days after the ship date for Canadian orders. For international orders, exchanges will not be accepted 25 days after the ship date.

Shipping and processing fees are non-refundable.

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